How can we help you?
Browse through the FAQ’s below to find answers to commonly asked questions.
Can’t find what you’re looking for? Give us a call (289 117 891) or leave us a message.
Frequently asked questions:
How do I book your services?
Book our services online by filling the booking form or give us a call.
When is the payment due?
Our team will help you with payment upon check-in.
Do you charge hourly or daily?
Our parks are priced per calendar day according to vehicle classification (light passenger vehicle or commercial vehicle)
What are your opening times?
We’re open 24/7 with no exceptions.
Upon check-in, do I need to bring the booking confirmation?
No. After we’ve confirmed your booking you only have to bring your vehicle and proceed to payment.
Upon check-in, do I need to bring the booking confirmation?
No. After we’ve confirmed your booking you only have to bring your vehicle and proceed to payment.
How can I amend or cancel my booking?
Call us or send us an email. To be refunded, cancellations and amends must be made at least 24 hours prior to your scheduled carpark arrival time/date.
Can I show up at the airport without a booking?
Yes but we recommend that you check our parking availability online to guarantee your spot.
How safe are the parking lots?
We have cameras surveilling the parking lots 24/7 and our team is on site 10h a day to ensure the security of your vehicle.
What if something happens while the vehicle is being transported from the airport to the car parking?
The vehicle’s insurance will cover the damage.
What if my vehicle has been damaged while I was travelling?
All damage is listed upon check-in. If the vehicle presents any more damage upon check out we will proceed to investigate the cause and repair the damage.
What if my flights are delayed/late?
We ask you get in touch as soon as possible, preferably 24h prior. You can either call us or send an email with the required changes.